Privacy Policy
Last updated: 8 July 2026
Arnold Sofa and Beds is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, make an enquiry, request a quotation or purchase products or services from us.
1. Who We Are
Arnold Sofa and Beds is a furniture retailer supplying sofas, beds and related products.
For the purposes of UK data protection law, the data controller responsible for your personal information is:
Business Name: Arnold Sofa and Beds
Business Address: 55 High St, Arnold, Nottingham NG5 7DG
Email Address: info@sofaandbedcentre.co.uk
Telephone: 0115 919 6276
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details above.
2. Information We Collect
We may collect and process the following personal information:
Information you provide directly to us
This may include:
• Your name
• Email address
• Telephone number
• Billing and delivery address
• Details of products or services you are interested in
• Information you provide when contacting us or making an enquiry
• Information relating to an order or purchase
• Correspondence between you and Arnold Sofa and Beds
Information collected automatically
When you use our website, we may automatically collect certain technical information, including:
• Your IP address
• Browser type and version
• Device type
• Operating system
• Pages visited on our website
• The time and date of your visit
• How you arrived at our website
• Information collected through cookies and similar technologies
3. How We Use Your Personal Information
We may use your personal information to:
• Respond to enquiries and requests for information
• Provide quotations and product information
• Process and fulfil orders
• Arrange deliveries and provide customer service
• Contact you regarding your enquiry, purchase or order
• Manage payments, refunds and transactions
• Maintain accurate business and financial records
• Improve our website, products and customer experience
• Prevent fraud, misuse and security threats
• Send marketing communications where you have consented to receive them or where we otherwise have a lawful basis to do so
• Comply with our legal and regulatory obligations
We will only use your personal information where we have a lawful basis under applicable data protection legislation.
4. Our Lawful Bases for Processing Your Information
Depending on the circumstances, we may process your personal information under one or more of the following lawful bases:
Contract
Where processing your personal information is necessary to provide products or services you have requested, process an order or fulfil our contractual obligations.
Legitimate Interests
Where processing is necessary for our legitimate business interests, provided those interests do not override your rights and freedoms.
This may include responding to enquiries, improving our services, protecting our business and providing customer support.
Consent
Where you have given us permission to use your personal information for a specific purpose, such as receiving certain marketing communications.
You can withdraw your consent at any time.
Legal Obligation
Where we are required to process or retain your personal information to comply with the law.
5. Payments
If you make a payment through our website or another payment service, your payment information may be processed by third party payment providers.
We do not store complete debit or credit card details on our own systems unless expressly stated otherwise.
Payment providers process your information in accordance with their own privacy policies and legal obligations.
6. Deliveries and Service Providers
We may share relevant personal information with trusted third parties where necessary to provide our products and services.
These may include:
• Delivery and logistics companies
• Payment processing providers
• Website hosting and IT service providers
• Customer relationship management systems
• Email and communication providers
• Accountants and professional advisers
• Marketing and advertising service providers
• Government authorities and regulators where legally required
We only share personal information that is reasonably necessary for the relevant purpose.
Where third parties process personal information on our behalf, we expect them to protect that information and comply with applicable data protection laws.
7. Marketing Communications
Where permitted by law, we may use your contact information to send you information about products, promotions, offers and services that we believe may be relevant to you.
You can unsubscribe from marketing communications at any time by:
• Clicking the unsubscribe link contained in a marketing email
• Contacting us directly and asking to be removed from our marketing list
We will continue to send essential communications relating to orders, purchases, deliveries and customer service where necessary.
8. Cookies
Our website may use cookies and similar technologies to operate correctly, understand how visitors use the website, remember preferences and support marketing and advertising activities.
Some cookies are necessary for the operation of the website, while others may require your consent before they are placed on your device.
Where required by law, we will ask for your consent before using non essential cookies.
You can manage your cookie preferences through our website’s cookie consent tool and your browser settings.
For more information about the cookies used on our website, please refer to our Cookie Policy.
9. Analytics and Advertising
We may use analytics and advertising services to understand website performance, measure visitor activity and improve our marketing.
These services may collect information about your device, browser, IP address and interaction with our website through cookies and similar technologies.
Where required, these technologies will only be used after you have provided your consent.
10. How Long We Keep Your Information
We will only retain your personal information for as long as reasonably necessary for the purpose for which it was collected.
The length of time we retain information will depend on:
• The nature of our relationship with you
• Whether you have purchased products or services from us
• Our legal, accounting and tax obligations
• Whether information is required to resolve a complaint or dispute
• Whether you have asked us to stop using your information
When personal information is no longer required, we will securely delete, anonymise or otherwise dispose of it.
11. How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information against:
• Unauthorised access
• Accidental loss
• Misuse
• Alteration
• Disclosure
• Destruction
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
12. International Transfers
Some of the service providers we use may process or store personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps to ensure that your information receives an adequate level of protection in accordance with UK data protection legislation.
This may include relying on adequacy regulations, approved contractual safeguards or other legally recognised transfer mechanisms.
13. Your Data Protection Rights
Under UK data protection law, you may have the right to:
• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information in certain circumstances
• Request that we restrict how your personal information is used
• Object to certain uses of your personal information
• Request the transfer of your personal information in certain circumstances
• Withdraw consent where processing is based on consent
• Object to direct marketing at any time
To exercise any of these rights, please contact us using the contact details provided in this Privacy Policy.
We may need to verify your identity before responding to your request.
14. Complaints
If you have concerns about how we use your personal information, please contact us first so that we have the opportunity to investigate and respond.
You also have the right to make a complaint to the Information Commissioner’s Office, the UK’s independent regulator for data protection matters.
15. Third Party Websites
Our website may contain links to websites operated by third parties.
We are not responsible for the privacy practices, security or content of third party websites.
We recommend reviewing the privacy policy of any external website you visit.
16. Children’s Privacy
Our website and services are not specifically directed towards children, and we do not knowingly collect personal information from children where parental or guardian consent would be required.
If you believe that a child has provided personal information to us without appropriate consent, please contact us.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal obligations.
The latest version of this Privacy Policy will be published on our website with the date it was last updated.
18. Contact Us
If you have any questions about this Privacy Policy, wish to exercise your data protection rights or have concerns about how your personal information is handled, please contact:
Arnold Sofa and Beds
Email: info@sofaandbedcentre.co.uk
Telephone: 0115 919 6276
Address: 55 High St, Arnold, Nottingham NG5 7DG